Fidelity Bank Customer Service Surveys

Fidelity Bank cares about your opinion!  We have engaged a professional research firm, Avannis, to reach out to customers about the service we provide.  Avannis will never ask you questions about your account or personal information; we only want to understand where we excel and where we could better serve you.  If you receive a call or an email from Avannis on behalf of Fidelity Bank, we would appreciate you taking a few minutes to provide your feedback. 

Thank you!

More Information

Who Is Avannis?
Avannis is a leading provider of customer experience management tools and guidance dedicated exclusively to financial services. Located in Denver, CO, Avannis has been in business since 2007 with a leadership team that has been in the industry for over 25 years. Financial institutions come to Avannis to gather customer feedback, benchmark results against the industry, develop processes to close the loop on customer concerns, and create a best-in-class service culture.

How will Avannis reach out to customers?
Not every customer will be contacted; Avannis uses a random sampling method.  Should you be contacted, it will be via either email or by phone. 

How long will the survey take to complete?
Both the email and the phone call contain between 5-7 questions based on the product or service.  Most surveys can be completed within 2-5 minutes. 

Questions:
Should you have any additional questions about the survey, please contact your local branch here.