Frequently Asked Questions 

How do I enroll in Online Banking?

If you have a Checking or Savings account with us at Fidelity Bank, navigate to the Login link on our main website menu and click on Personal Banking. Under the login fields there is an “Enroll now” link where you will complete your information and set up online banking credentials.

If you have a Business Banking account with us at Fidelity Bank, contact our team to discuss available options. We can help you choose and set up the best online banking options based on your needs—including basic access or creating electronic fund transfer files.

What is Fidelity Bank's routing number?

For our Fidelity Bank accounts, the routing number is 073920900.

What do I do if my debit card is lost or stolen?

If you have misplaced your card, if it was stolen, or if you see any suspicious activity on your account, contact us immediately:

During business hours, contact Fidelity Bank at 1.877.281.0689.

After hours, contact Shazam at 1.800.383.8000.

How do I open a Certificate of Deposit?

Fidelity Bank offers multiple Certificate of Deposit savings options, each with accompanying terms. Please come into one of our branch locations to speak with a Fidelity Bank banker and determine the best option for your needs.

Are my deposits at Fidelity Bank insured?

Yes! Fidelity Bank is a Member FDIC, which means your deposits are automatically secured up to $250,000. If you would like to get additional details about your specific situation, please use the Electronic Deposit Insurance Estimator (EDIE) from the Federal Deposit Insurance Corporation. Contact us directly if you have additional questions.

What is CDARS?

CDARS is the Certificate of Deposit Account Registry Service. It is the easiest way to enjoy access to full FDIC insurance on large deposits. In short, any individual or organizations who wants to combine the convenience of working with a single bank with the security of FDIC insurance can benefit from CDARS.

With CDARS everything is handled through one bank. Large deposits are eligible for full FDIC coverage without opening multiple accounts through multiple banks.

Large deposits are broken into smaller amounts and placed with other banks that are members of the CDARS network. Those banks then issue CDs in amounts under the standard FDIC insurance maximum, so that the entire investment is eligible for FDIC protection. By working with just one bank you are eligible to receive insurance through many.

Additionally, you will receive one statement listing all of your CDs along with other details like maturity dates, interest earned and other important details.

You earn one rate on your entire investment—so you can forget about multiple rate negotiations and the need to consolidate multiple disbursement checks.

For more information, visit the CDARS website.

Where do I mail my mortgage or loan payment?

If you are submitting a mortgage payment by mailed check, please send to:

    Fidelity Bank
    177 S. Jordan Creek Parkway
    West Des Moines, IA 50266
If you are submitting payment for another type of loan by mailed check, please send to:
    Fidelity Bank
    102 National Drive
    PO Box 397
    Huxley, IA 50124
How do I deposit my check via mobile?

Using the Mobile App to deposit your check is easy! Follow these steps and you can make your deposit from anywhere.

  1. Endorse your check and write "For Mobile Deposit Only" below your signature
  2. Open the Fidelity Bank mobile app and click "deposit" or "mobile deposit"
  3. Take a photo of both sides (front and back) of your check
  4. Follow the prompt to finish your deposit