Fidelity Bank Resources

What To Do When You Are An Identity Theft Victim

If you are a victim of identity theft of account fraud you should notify Fidelity Bank immediately and take the following action:

  1. Call the fraud departments of all three credit bureaus and ask them to put a "fraud alert" on your file. This tells creditors to call you before they open any more accounts in your name. The three credit bureaus are: Equifax 1.800.525.6285, Experian 1.888.397.3742 and TransUnion 1.800.680.7289.
  2. Contact your local police and ask them to file a report. Even if the police can't catch the identity thief, having a police report can help you in clearing up your credit records later on.
  3. File a complaint with the Federal Trade Commission (FTC). Call the FTC's identity theft hotline toll-free at 1.877.IDTHEFT (438.4338). Counselors trained to help victims and take their complaints staff the hotline.
  4. Complete the identity theft affidavit, which will assist you in reporting to many companies that a new account has been opened in your name. Obtain a copy of the identity theft affidavit by clicking here

For more information about identity theft, please visit the links below or you may call: FTC toll-free at 1.877.IDTHEFT (438.4338).


Helpful Links


Children's Online Privacy Protection Act (COPPA)


Iowa Division of Banking




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